CUSTOMER CARE

PAYMENT

We currently accept payment by Visa, MasterCard and Paypal. Amex and Discover cards are supported through the Paypal guest checkout.

CURRENCY 

Prices are shown in USD.

SALES TAX

Orders shipped outside of California are not subject to any sales tax. Orders shipped within California are subject to the general sales tax according to location.

ORDER STATUS 

Please note that we ask for a standard processing time of up to two business days (not including weekends or holidays) from the time your order is placed. A 'Processing' status means that your order has not yet been shipped.

You will receive a tracking number by email once your order has been shipped.

SALE PRICE ADJUSTMENT POLICY 

Unfortunately we are unable to offer sale price adjustments on any special promotion that temporarily reduces the price or if the item is no longer in stock. If an item is purchased at a sale price, no price adjustment will be offered should item be further discounted. 

EMAIL PROMO CODES

All our promo codes are automatically generated by an application. Unfortunately, if you did not receive discount code and/or it expires, we cannot send a replacement code.

FAQ

ORDERS/SHIPMENTS

Q: I’d like to modify my order / I ordered the wrong size! Help!

A: As stated in our policy (http://www.thelinebyk.com/pages/customer-care), Unfortunately it is not possible to modify any details of your order after it has been placed. The shipping and payment methods, the number of products and the delivery address cannot be changed. We can however cancel an order at any point before it ships out. You can then place a new order for the correct product.

 

Q: I made a few orders, can I combine my shipping?

A: As stated in our policy (http://www.thelinebyk.com/pages/customer-care), it is not possible to modify any details of your order after it has been placed, nor to ship various orders together in the same package.

 

Q: I was sent the wrong item! Help!

A: We are so sorry for the inconvenience! Please email us with your order number and we will promptly send you a return label within two business days. Keep a look out for an email from what@thelinebyk.com. We will get your order sent out to you as soon as we receive shipping confirmation from the mail carrier that the returned shipment is on its way back to us. Thank you for your patience!

 

Q: My shipment tracking isn’t working! When will my package arrive?

A: We totally get it. Please allow some time for the status of the shipment to correctly display information!

 

Q: I think something may be wrong with the item I’ve purchased!

A: We're so sorry about that! Please email us with your order number and we will promptly send you a return label within two business days. Keep a lookout for an email from what@thelinebyk.com. We will get your order sent out to you as soon as we receive shipping confirmation from the mail carrier that the returned shipment is on its way back to us. Thank you for your patience! 

 Q: My shipment was marked delivered, however I haven't received anything. What do I do now?

The Line by K assumes the fault of USPS on a shipment that is marked delivered, but is missing, lost or stolen. We will be happy to open up a case/claim for your purchase. If your case gets approved by USPS, The Line by K will issue a refund of the insured value of $100. Unfortunately, we are unable to reship any purchases that are missing, lost or stolen. 

 

 

RESTOCKS

Q: I’d love to know when product will be back in stock! Can I be notified?

A: Sign up for our newsletter to be the first to know about our restocks and new arrivals!

 

SIZING

Q: I’d like to know what size I should order before I purchase!

A: Items are true to size, please use size chart (http://www.thelinebyk.com/pages/size-chart) as a general guide to help you make a selection.

 

 

PRESS/STYLIST PULL INQUIRIES 

Q: I’d love to pull from The Line By K for a client/shoot/editorial piece. What’s the best contact to do so?

A: Thank you, we’re honored. Please email press@thelinebyk.com.

 

CAREERS

Q: I’d love to know if you’re hiring. I’d love to work for The Line By K!

A: Thank you so much, we’re honored. Please take a look at our careers page here

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