Returns & Exchanges
For all US returns please click the link below.
DOMESTIC RETURN POLICY
We accept returns on item(s) in new condition with all original tags attached within 21 days of your purchase date. Item(s) used, washed, damaged or marked delivered after their return date will be sent back to the address listed on your order.
INTERNATIONAL RETURN POLICY
We accept returns on item(s) in new conditions with all original tags attached within 30 days of your purchase date. Item(s) used, washed, damaged or marked delivered after their return date will be sent back to the address listed on your order. The Line by K is unable to create return labels for orders outside of the United States. Please ship your preferred shipping method. International returns must provide a tracking number and insurance is suggested.
International Return Address:
610 W El Segundo Blvd, Unit E
Los Angeles, CA, 90061
At the moment, our exchanges are not automated. If you would like to exchange something for a different size or color, please return your original item(s) for a full refund and place a new order.
FINAL SALE ITEMS
Merchandise that is discounted on sale 30% off or greater, or marked “final sale" is not eligible for refund or exchange. No exceptions. Any Final Sale items included in a return will be sent back to the address listed on the order.
We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect please immediately contact us at firstname.lastname@example.org email us a brief description and a photo or two showing the defect/fault.
Items are classified as faulty if they are received damaged, or where a manufacturing fault occurs within three months of purchase. Please note that items that are damaged as a result of misuse are not considered to be faulty.
How do I make a return?
For our US customers, we provide a prepaid return label to make it easy for you to send back. A $10 return shipping fee will be deducted from your refund.
My original purchase was shipped to a US address but I am returning it back from an International address?
All orders shipped to a US address must return their items within 21 days of their purchase date. The Line by K is unable to create return labels for orders outside of the United States. Please ship your preferred shipping method. International returns must provide a tracking number and insurance is suggested.
What if I received the wrong item/size?
We are so sorry for the inconvenience! Please email us at email@example.com
How long do I have to return something for a full refund?
You have 21 days from the order date to process a return. Any returns received at our warehouse more than 21 days from the order date are ineligible for a refund and will be shipped back to the customer without notice. Please visit our Returns & Exchanges page for more information regarding our International return policy.
What if I made a purchase using a gift card? Can I still return?
All returned items that were purchased using a gift card will be refunded to merchandise credit.
When will I receive my refund?
We will issue your refund within 3-6 business days once we receive your return package. Your financial institute will post your refund within 5-10 business days. Unfortunately, at this time we cannot refund any lost returns.
Policy updated: 11/30/18